If an incident occurs during your holiday:
First of all, ensure you are safe and/or call the emergency services. If you have been a victim of theft, you need to go to the police and file a statement.
If the incident is not serious and does not require emergency assistance, you can file your claim online in 5 minutes.
Our experts will process your claim as soon as possible to determine the amount of your compensation. This is a simple and fast process.
In the event of a serious incident*, call directly +32 2 773 62 08.
The experts of our partner Allianz Assistance will give your claim absolute priority and will do what is required to help you.
* The following are considered to be serious incidents requiring emergency assistance: a medical or dental emergency during your stay abroad; search, rescue or repatriation of one of the insured persons; assistance further to a crisis event (assistance resulting from a critical event: natural disaster, terrorist incident, etc.); assistance following a death.File your claim